This policy describes how we, 365 Pharmacist, aim to repay the trust you have shown by sharing your personal information with us.
As a distance selling pharmacy in the UK, registered with the General Pharmaceutical Council (registration details available at: link to register), we respect your right to privacy and are committed to giving you clear and honest information to explain how we use the information you give us.
Our website address is: www.365pharmacist.co.uk.
The pharmacy premises address is:
6 The Mount
You can call us on 024 7792 4124
You can email us at firstname.lastname@example.org
Personal information that we collect and how we use it
The information that we collect about you will only be used as allowed by law, in line with the General Data Protection Regulations (GDPR) (EU) 2016/679.
We collect information so we can:
- Process your order
- Provide you with a safe and effective service
- Record details of all medicines and other products we supply to you
- Record details on any repeat prescriptions that you can have, as confirmed by yourself or your doctor.
We will only email you if you have given us permission to do so. You can opt out of receiving marketing emails at any time by clicking on the ‘unsubscribe’ link at the end of each email.
When you place an order or register on our website, we collect the following information:
- Your name
- Your email address
- Your credit or debit card information
- Your IP address
We may also need to ask you some questions about your medical history to ensure that any medication provided is safe and clinically suitable for you.
We will never collect sensitive information about you without your consent. We will keep the information that we hold about you accurate and up to date. You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct them as appropriate.
We will hold your personal information securely and in line with the law. We will not transfer or sell your information. We may use technology to track how people use our website. If you have any questions or comments about privacy, email us at enter email address.
We may ask you to review our service relating to your order.
Trustpilot? If we do, we will email you through Trustpilot. Trustpilot are an independent company that allows customers to review online retailers. We only give Trustpilot your email address, so they can ask you to leave a review. You can opt out of receiving emails from Trustpilot by clicking on the unsubscribe link at the bottom of their email.
We will only keep your information for as long as we need to for the purpose we collected it for and for the purpose of meeting any legal, accounting and reporting requirements. When deciding how long we should keep any particular information for, we consider:
- The amount, nature and sensitivity of the personal information
- The potential risk of harm from unauthorised access or use of your personal information
- What we need your personal information for, and whether we can achieve that purpose in another way
- Any legal requirements that apply
Use of personal information
We will use the information you provide us to:
- Send you updates about the status of your order
- Send you updates on your enquiry
- Assess the suitability of your medicines
- Send you newsletters and details of offers and promotions we believe you will be interested in
- Improve the design and content of our website
- Understand the buying behaviour of our customers
- Perform other general marketing and promotional activities focused on out products and services
When you register an account with our pharmacy, we need to know your name and email address, the delivery address, payment details (if necessary). This is to allow us to process and dispatch your order and keep you up to date on the status of the order. We will also ask for your phone number so we can contact you if there is a problem with your order or if the pharmacist needs to contact to for clinical reasons.
NHS prescription service
If you want to use our NHS prescript, we will need to know whether you pay for your prescription or not. If you do not, then we will need to know your exemption. We will also collect information about any existing medical conditions and any existing medication that you take (prescribed by your doctor or bought over the counter). We will use this information to provide you with safe and effective healthcare. In certain circumstances, we may need to contact you regarding your ongoing care (e.g. to send you reminders about repeat prescriptions).
Your email address
We will use your email address to communicate with you about your order and the products you have bought. While we have your permission we will use your email address for marketing purposes. You can opt out of receiving marketing emails by clicking ‘unsubscribe’ at the bottom of any of these emails.
You are entitled to ask us in writing for a copy of all of the of the personal information we hold about you. We must respond to your request in one calendar month. We will not charge you for a printed copy of the information.
You will need to give enough information for us to identify you e.g. your full name, address and date of birth. You will also need to provide us with ID e.g. your full drivers license, passport, credit or debit card. Under the General Data Protection Regulations, you have the following rights concerning your personal information:
- Right of access
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to withdraw consent
- Right to object to direct marketing
- Rights in relation to automated decision-making and profiling.
For further information, visit ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights.
Freedom of information Act 2000
As a provider of services to the NHS, 365 Pharmacist is a public authority for the purposes of the Freedom of Information Act 2000. This means that we are legally obligated to provide information to anybody making a request through an approved publication scheme (known as a Guide to Information in England). The general presumption is that information relation to our public services must be disclosed. However, there are several exemptions set out in the Act which enable us to limit what we provide. The publication scheme, available at https://www.pharmacy2u.co.uk/news/wp-content/uploads/2019/04/Freedom-of-Information-Act-Model-Publication-Scheme-v1.0_01042019.pdf (make our own), shows the information routinely made available to the public by 365 Pharmacist.
Physical and electronic security
Our website is designed to protect the information that we collect from unauthorised access. We follow appropriate physical, electronic and managerial procedures to protect your private information. Furthermore, we take reasonable steps to confirm your identity before you can access your personal details and/or make any changes. We are committed to protecting your privacy and have security measures to prevent unauthorised access to your personal information.
Improving our service
We will never sell, trade or rent your personal information to others. We use non-identifying general information to help us improver our service and tailor our services to our customers’ needs. We may also share this general information with our advertisers and other interested and reputable parties that we have a business relation with. Examples of the generic information shared include the areas of our site that are visited by our customers the most or how many customer types have visited certain pages. We do not share any information that could identify a specific customer. We also do not use or share identifiable information provided to us in any other way without giving you the choice to opt out.
Cookies are used to enable web systems to recognise you and provide shopping features such as recommended products, loyalty discounts and storing items in your shopping basket between visits. They are small text files that are transferred to your computer or device’s hard drive through your web browser.
The help menu in most common browsers will tell you how to:
- Prevent your browser from accepting new cookies;
- Have the browser let you know when you receive a new cookie; and
- Disable cookies altogether.
However, we recommend that you leave the cookies enabled as they allow you to take advantage of some of the website’s essential features. When using a shared computer, be sure to log off if cookies are turned on.
Google Analytics is a tool used by many websites to record information about visits to their website.
Social Media Plug-Ins
Social media plug-ins for Facebook and Twitter gather information for tracking purposes, which includes the ability to track a user across devices for advertising purposes, in line with the terms of each social media platform.
Your right to make a complaint to a relevant authority
If you want to exercise any of your rights relating to your personal information, please email our Data Protection officer at email@example.com. If you are not satisfied with the response, you can make a complaint to the Information Commissioners Office, which is the relevant authority in the UK. The contact details are:
Information Commissioner’s Office
Phone: 0303 123 1113
This policy was written on 6th September 2019.