Not quite sure about something?
Take a look below at our frequently asked questions. 


Which services do you offer?

– NHS Prescriptions

  • Our NHS prescription service makes it easy for you to have your prescriptions delivered
    directly to your door- for free!
  • We will even send you reminders, so you never forget to order your repeat medication.

– Care Home Services

  • We understand that care homes need specific and bespoke management so we take the time to fully understand the needs of each individual organisation to tailor individual packages.
  • Our pharmacy is open 7 days a week and you will have your own out of hours contact to ensure the right support is available when you need it.

– Private Prescriptions

  • Do you have private healthcare? Or go to a private GP? Then you will receive a private prescription. Call us now on 024 7792 4124 to hear about our competitive pricing!

– Unlimited access to pharmacist advice- 7 days a week!

  • Our pharmacists are only a phone call or email away if you need any help with your medicines. Whatever the question, big or small, don’t hesitate
    to contact us for more information:
    Email: customerservices365pharmacist.co.uk
    Phone: 024 7792 4124

How do I register?

– Registration is quick and simple. Fill in the registration form here or give us a ring on 024 7792 4124 and we will be happy to help.


How do I place an order for my repeat prescription?

Placing an order with us is simple, just give us a ring on 024 7792 4124 or use the my orders tab on your account to let us know what you need! If your surgery requires you to order with them directly, we can let you know what to do.

How do you order my medicines from my doctor?

  • Our repeat ordering system is designed to make it easy for you to get your medicines. Just give us a ring or use the my orders tab on your account to request your medicines, we will contact your GP for a prescription and then dispense and deliver your medicines for free.
  • We also remind you to order your medication so you never forget!

I have to order my medication directly with my GP, can I still use your service?

  • Some surgeries require you to order your medication with them directly and no longer accept requests from pharmacies. This is usually done over the phone or online, depending on your surgery. If you are unsure, contact your surgery for details on how to place your order.
  • Once you have ordered your medication and your GP has approved it, it will be sent over to us, as your nominated pharmacy, and you can benefit from our great service and free delivery!

What is the 365 free reminder service?

Our reminder service is there to help you to remember to order your medicines. We can send you a text, email or give you a ring up to 10 days before you are due to run out to remind you to place your next order!

When should I order my medication?

  • We recommend that you order your medication 7-10 days before it is needed. We can send you a free reminder 10 days before you will run out.
  • If you need your medication early, e.g. if you’re going on holiday, then let us know when you place your order so we can pass the information on to your surgery and you can get your medicines when you need them.

I am exempt from payment, what should I do?

  • Please fill out the registration form with details of your exemption and then send us a copy of your exemption.
  • By post to:
    Unit 4 Hotchkiss Way, Coventry, Warwickshire, CV3 2RL
  • By email to:
  • Please do not send any originals as we cannot guarantee they will be sent back to you.

I have a controlled drug on my prescription, can I use your service?

  • Yes. Now, a majority of GPs can send controlled drug prescriptions electronically using the Electronic Prescription Service (EPS). However, this is at your GP’s discretion. If they issue a paper prescription, you or the GP can post it to us for dispensing (please note, this may mean that it takes a couple more days for delivery).

Can I have my medication sent in a weekly pill pack / blister pack?

  • Yes, to set up this free service please call us on 024 7792 4124

How long will it take to get my medication?

  • Typically, your medication can be delivered to you in 5 days from when you requested it. This includes the time taken to place the request with your GP and receive a prescription, ensure that the GP has sent all of the medication that you requested and to rectify any mistakes and then to clinically check and dispense your medication before delivering it to your door.
  • We will remind you to place your order 10 days before to allow for any unexpected delays and to give you peace of mind that your medication will be with you in good time!

Can I change how you contact me about news and other services?

  • Yes, simply email us at customerservices@365pharmacist.co.uk and let us know if you would like to opt out of any communications or opt out when logged into your account.
  • To fully benefit from our services and receive updates on your medicines and receive medication ordering reminders we recommend you provide us with your email address and mobile number.

How do I change my personal details?

Does using your pharmacy cost the NHS extra?

  • No. We cover the cost of delivering your medicines to you so you get your medicines for free and it doesn’t cost the NHS any more than using a regular pharmacy!


How will my medication be delivered?

– Your medication will be delivered by our in-house delivery driver or by our courier service.

– We have a few options available to you, meaning you don’t have to wait in for your delivery:

  • We deliver to any address in England- have you medicines delivered to your home, work, a trusted
    neighbour or a friend
  • Wherever possible and as long as we have your consent, we package your medicines so they fit
    through your letterbox. (Except controlled drugs and fridge items will require your signature or
    a nominated person’s signature on delivery).
  • If a delivery is unsuccessful, you will always be left a card to let you know what to do next.

How much does delivery cost?

  • All NHS prescription deliveries are completely free of charge in England.
  • Private prescriptions or retail purchases over £35 are free of charge.
  • If a delivery is chargeable, you will be informed of the cost at the point of your order.

How are my medicines packaged? Is the packaging discreet?

  • All items are packaged discreetly in unbranded boxes. There is no indication on the packaging as to the contents.

My medication is refrigerated, can this be posted?

  • Yes. We will package all fridge items in appropriate packaging for delivery to ensure they are kept between the recommended temperatures of 2-8ºC. You will need to sign for the delivery.

I have a controlled drug, can this be posted?

  • Yes. We can deliver controlled drugs to any address in England. They will be sent via a tracked method and you or your nominated person will need to sign for the delivery*.
  • Please email customerservices@365pharmacist.co.uk or call us on 024 7792 4124 to set up your nominated person

Can my medication be delivered to an alternative address?

  • Yes, we can deliver to any address in England. You can have your medicines sent home, to work, to a holiday home, a neighbour or a friend! If you miss a delivery, a card will always be left letting you know what to do next.

When will my medicine be dispatched?

  • Depending on your delivery method, your medicines will be dispatched as soon as they are fully
    dispensed and packed. We can even send you a text message to let you know they’re on the way!
  • Please email customerservices365pharmacist.co.uk or call us on 024 7792 4124 to set up your nominated person